Question ProBlog Issues

Great review on the ProBlog template, it was just what I was looking for. I decided to purchase it, especially after seeing the way you're using the theme.

I do have a few questions though. How can I create a banner area, instead of the sliders? I dont intend on using the sliders for quite some time, so it would be nice just to have a banner area over top. I have placed one in the logo area, and it stretches it out beyond the page design.

Second, did you have any problems with the twitter widget? Seems like its always breaking, or if it does decided to work, the little bird graphics dont show up (on IE9, works fine in Chrome/Firefox). Also, the 'Related Posts' widget, the graphics dont appear to be centered in the frame. (speaking of which, why are their link boxes showing up on IE9 in the first place? they dont show up in Chrome/Firefox)

Finally, I'm using a commenting plugin called Social. When I click on the Facebook/Twitter login, it takes me to the login screen, but it wont actually let me log in for the comments. It has worked fine in all previous templates, so it makes me wonder if this template is preventing it somehow.

You can see the issues here: http://ninjalove.com

Anyway, any advice would be great, and if not, I will just keep waiting for their help desk to respond. Do you know what their typical response time is? Thanks!

Edit: I had a whole laundry list of other issues I was running into, but I found a corrupt post that seemed to be causing the issues. Didn't even know that was possible.

Thanks for the response, Kevin!

As for the featured sliders, I'll check out index php and see if I can get it taken care of without their assistance.

As for the twitter widgets, it kind of decides when it wants to work, and when it doesnt. When it doesnt, I get the following error:

Warning: array_slice() expects parameter 1 to be array, object given in /home/ninja/public_html/wp-content/themes/problog-single-pro/includes/w.php on line 373
Warning: Invalid argument supplied for foreach() in /home/ninja/public_html/wp-content/themes/problog-single-pro/includes/w.php on line 375

Regardless of if its working, it never shows those little "tweet" graphics in IE, like it does in Chrome/Firefox.

Also in IE, for some reason I have a frame around my linked graphics, and I cant for the life of me figure out why its happening.
Yes, I'm referring to the Related Posts that show up at the bottom of each post. In IE, the graphics do show up correctly.

With the Social plugin, I'm not sure what's going on. Everything is working correctly except when I try to log into Facebook/Twitter to make comments. It will go to the site like its logging in, but then doesnt actually do it. Its worked flawlessly with every other theme, so I'm wondering if its in conflict with other code.

I agree about support. I have yet to have one thing responded to, and its been 5 days. Although, when I needed a new key for the theme after switching it out, Matt responded almost immediately.

I've raised every issue I've had with magazine3, and after 5 days I've havent received a single response. Same with writing to their sales email address. I asked about support on their facebook page, and it was taken down off their wall within 5 minutes. Guess I'm out of luck for any type of support from them.

They finally got a hold of me this morning, and were helpful in correcting my css issues that I was having. Still having issues with almost all of the plugins/widgets in IE9 though. Seems to be my only problem, and I can't figure out why they wont work there, and work fine on every other browser.

Thanks again for your support!

Maybe that's the reason they've been so slow on ticket support. Who knows.

They said they didn't see anything wrong with the related posts. I told them that I could send them a screen cap of the problem, so we'll see.

I agree, I look forward to see what kind of fixes they come out with in the next version. Did they say when they were planning on releasing it?

Also, have you tried installing/using an image overlay in the theme yet? I've tried several, and instead of the overlay popping up once you click on a graphic, it just takes you to a new page with the image. I just asked them about a fix for that as well.

Like an image within a post. For example, if you posted a picture in a post, and sized it as a thumbnail, then when you click on the photo it will popup as an image overlay (I believe thats what they call it??) so that you dont have to leave the page to view the larger image.

Right now if I post an image, and they click on it, it just takes them to a new page with the larger image.

Yeah, I've tried almost all of them. They dont appear to work with this theme. I was just wondering if you had run into the problem as well. Whenever Lightbox (or any of the various other similar plugins) is installed, I'll click on the image, and it will still just take me to another page, instead of popping the image up in the overlay.

I was thinking the same thing, but when I delete the folder I start getting errors left and right. I'll wait for their response and see if they have any ideas. Thanks

Ninjalove - I, like you have had many issue with the Pro Blog and the "pre-installed" plugins. As Kevin indicated, simply removing the photo galleria plugin from the includes folder worked a charm. I'm too anxious to see what updates will be in the updated Theme. Not to be pessimistic, but I have not heard from them in over 2 weeks on an issue I asked for help on. Luckily we have Kevin's knowledge here

That was probably the issue, that I didn't remove the reference.

They finally went in and fixed the issue, but I'm sure it's something I'll try to do later anyway.

Steve - They ignored my tickets altogether for 5 days, then I took the relentless approach, and emailed them non-stop, and sent requests to their facebook/twitter accounts, until they took notice of me. After that, they've been very attentive. Maybe that would help speed up the process for you as well.

I agree though, Kevin, your help has been amazing, thanks for always being so willing to extend a helping hand!